Welcome to the Ecognity Helpdesk
The new Ecognity Helpdesk provides a single portal to our customer community and allows you to submit tickets for all our software and service products. You must register to use this service.
The Ecognity Service Helpdesk is for all software and service related issues to our products and services, and is free to all Ecognity subscribers.
Our technical experts support a wide variety of devices and platforms, to help you resolve all your technical support needs. Please see the main Ecognity website for further details.
Important Notice to our Subscribers
Due to an urgent software upgrade to the encryption software we use, we have updated our VPN network .
Subscribers who have the version 3 configuration profiles installed on their devices, will not be able to connect, and therefore need to download and install the new version 4 profiles. We also recommend that you update your OpenVPN client App as soon as possible.
The new Software and profiles can be downloaded from the links below:
| Download the latest CyberNinja Business VPN Software & Configuration Profiles |
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| CyberNinja Business VPN Configuration |
| CyberNinja VPN Business Backup Configuration |
| Download the latest OpenVPN Connect software (All devices & Platforms) |
| Download the latest Simply Expats Software & Configuration Profiles |
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| UK VPN Simply Expats Configuration |
| UK VPN Simply Expats Backup Configuration |
| Download the latest OpenVPN Connect software (All devices & Platforms) |